INGLÉS PARA EL TURISMO. NIVEL B1

Este curso proporciona al estudiante las expresiones y el vocabulario necesarios para desenvolverse con éxito en las interacciones habituales en el entorno laboral con visitantes angloparlantes.
El curso se centra en el trato con clientes, la cortesía, la gestión de problemas, facturas y tareas administrativas básicas, además de abordar otras áreas importantes del sector turístico. Las lecciones se basan en situaciones reales con práctica de comprensión auditiva y refuerzo de vocabulario.

Para la realización de este curso se requiere acreditar un nivel B1 en lengua inglesa.

• Dealing with clients: courtesy, making requests, interrupting, confirming. Treatment of claims or complaints from customers or consumers. Solving an overbooking problem. Administration. Bills and Invoices.
• Hotel bookings: administration. Taking messages. Telephone Communication. Written Correspondence. Formal e-mails and letters. Choosing a conference venue.
• Sightseeing: recommending places to visit. Visiting a brewery. Visiting an art exhibition.
• Moving around: getting around. Renting and buying a vehicle.
• Eating out: Food-Useful expressions and vocabulary. Presenting and recommending dishes.
• Traditions and culture: cultural events. Saying the date. The theatre. False friends and misunderstandings.

The learner will be able to successfully manage interactions, typical of the workplace, with English-speaking visitors.
The course focuses on dealing with clients, being courteous, managing problems, bills and basic administrative duties, as well as looking at other areas that are important in the tourist sector.